Frequently Asked Questions (FAQs)
¿Habla español? Haga clic aquí.
Q. When will Calder Casino reopen?
A. We do not have a projected reopening date at this time.
Q. What is your entrance policy?
A. All Guests and Team Members are required to wear a mask or facial covering at all times. Guests may only temporarily remove their mask when eating, drinking, or smoking (in Backyard Casino).
We are taking the temperature of all Guests and Team Members before entering the building. Any Guest or Team Member with a temperature of 100.0 F or higher will not be allowed into our building. Anyone exhibiting any symptoms of COVID-19 (such as coughing, chills, and shortness of breath) after entering maybe asked to leave.
Q: What about my Free Play offers?
A. In order to maintain a clean and safe gaming experience with adequate social distancing, new Free Play offers will be sent over the next few weeks based on your most recent play. If you have any questions specifically about your account, please visit the Players Club.
Q: What about Promotions such as Bingo, Saturday Drawings, Senior Day, etc.?
A. All promotions have been temporarily suspended to help maintain a clean and safe gaming experience with adequate social distancing. All drawing entries you may have earned for our canceled March promotion will be added to a future drawing or promotion.
Q: How many games will you have available?
A. We have 600 games available once we reopen, and will be adding more in the coming weeks.
Q. What if my Slot Machine (TITO) Cash-Out Voucher expires while the casino is temporarily closed?
A. For tickets printed after February 16, please visit the Cashier within the next 30 days to redeem your voucher.
Q. What will happen to my Club Calder players club Tier Status Points?
A. We are postponing Tier downgrades until January 1, 2021. Your Club Calder Players Club Tier Status Points will not expire or change during our temporary closing.
Q. Will my Slot Points or VIP Comp Dollars expire?
A. No. If any available Slot Points or VIP Comp Dollar balances you had as of our closure date expired during our closure, they are now available. Visit the Players Club for assistance.
Q. What will happen to my birthday promotion?
A. Qualifying guests have this promotion available to them for up to 30 days after re-opening.
Q. Are all of your restaurants open?
A. To comply with State and local guidelines, The Buffet will remain closed at this time. Lucky’s will be open with a specialty menu. Additionally, the Center Bar will be open for beverage service, but with no seats.
Q. Will valet be open?
A. To comply with State and local guidelines, Valet service has been temporarily suspended.
Q. Will lottery ticket sales be available?
A. Lottery ticket sales and ticket cashing have been temporarily suspended.
Q. What about the Backyard Casino Smoking Patio?
A. Our Backyard Casino is open for guests who wish to smoke while gaming. Masks may be temporarily removed inside Backyard Casino only while smoking.
Q: What are the new safety measures that you have put in place?
A. We have over 600 games available in our initial phase of reopening to help reinforce social distancing. We have also strategically removed tables and chairs to ensure 6 feet of distance between parties at Lucky’s.
All Guests and Team Members are required to wear a mask or facial covering at all times. Guests may only temporarily remove their mask when eating, drinking, or smoking (in Backyard Casino).
We are taking the temperature of all Guests and Team Member before entering the building. Any Guest or Team Member with a temperature of 100.0 F or higher will not be allowed into our building. Anyone exhibiting any symptoms of COVID-19 (such as coughing, chills, and shortness of breath) after entering maybe asked to leave.
Hand sanitizing stations are available throughout the casino, at the entrances, in bathrooms, and at Lucky’s. We also encourage frequent hand washing.
We have Team Members moving throughout the property, cleaning everything from slot machines to high touch areas, to keep the building as safe as possible.
Our self-serve drink stations will be temporarily out of service until further notice.
Signs encouraging social distancing, how to wear and remove a mask, how to wear and remove gloves, how stop the spread of germs, and properly wash hands are placed throughout the building.
Please do not visit if you have a fever, if you are not feeling well, have recently traveled outside the U.S., or have had contact with someone diagnosed with COVID-19. Stay home and visit when the time is right.
WIN/LOSS Statements & W-2G Requests:
Q. How can I request my Win/Loss statement?
A. Club Calder players club members who need a copy of their 2019 Win/Loss statement should email us at [email protected].
Q. How can I request my W-2Gs?
A. Club Calder players club members who need a copy of their 2019 W2G tax form should email us at [email protected].
In your email, please include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary. If you have your Club Calder players club number handy, please include it too.
Please allow 5 to 7 business days for requests to be processed.
Thank you for your patience as we work through this process together.