Frequently Asked Questions (FAQs)
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Q. What are your new hours of operation?
We are open daily from 9:00am-10:30pm until further notice.
Q. What is your entrance policy?
All Guests and Team Members are required to wear a mask or facial covering at all times.
We will take the temperature of all Guests and Team Members before entering the building. Any Guest or Team Member with a temperature of 100.0 F or higher will not be allowed into our building. Anyone exhibiting any symptoms of COVID-19 (such as coughing, chills, and shortness of breath) after entering may be asked to leave.
Q. Are your restaurants open?
To comply with local guidelines, The Buffet, Lucky’s, and Center Bar will remain closed at this time.
Our new Patio Grill located at our Main Entrance will be available with a specialty menu and full bar service.
There will be no eating or drinking allowed inside the building. Masks must be worn properly at all times.
Q: What about my Free Play offers?
New Free Play offers will be sent over the next few weeks based on your most recent play. If you have any questions specifically about your account, please visit the Players Club.
Q: What about Promotions such as Bingo, Saturday Drawings, Senior Day, etc.?
All promotions have been suspended to help maintain a safe gaming experience with adequate social distancing.
Q: How many games will you have available?
We have nearly 650 games available, and will be adding more in the coming weeks.
Q. What if my Slot Machine (TITO) Cash-Out Voucher expired while the casino was closed?
Please visit a Cashier by September 30 to redeem your voucher.
Q. What will happen to my Club Calder players club Tier Status Points?
We will postpone Tier changes until January 1, 2021. Your Club Calder Players Club Tier Status Points will not expire or change due to the temporary closure.
Q. Will my Slot Points or VIP Comp Dollars expire?
No. If any available Slot Points or VIP Comp Dollar balances you had as of our closure date expired during our closure, they will be made available once we reopen. Visit the Players Club upon reopening for assistance.
Q. What will happen to my birthday promotion?
Qualifying guests will have this promotion available to them for up to 30 days after re-opening.
Q. Will valet be open?
To comply with State and local guidelines, Valet service has been suspended until further notice.
Q. Will lottery ticket sales be available?
Lottery ticket sales and lottery ticket cashing have been suspended until further notice.
Q. What about the Backyard Casino Smoking Patio?
Our Backyard Casino is open for guests who wish to smoke while gaming. Masks may only be temporarily removed inside Backyard Casino while smoking.
Q: What are the new safety measures that you have put in place?
We have over 600 games available in our initial phase of reopening to help reinforce social distancing.
All Guests and Team Members are required to wear a mask at all times. Guests may only temporarily remove their mask when eating or drinking outside at the Patio Grill, or smoking (in Backyard Casino).
We will take the temperature of all Guests and Team Member before entering the building. Any Guest or Team Member with a temperature of 100.0 F or higher will not be allowed into our building. Anyone exhibiting any symptoms of COVID-19 (such as coughing, chills, and shortness of breath) after entering may be asked to leave.
Hand sanitizing stations will be available throughout the casino, at the entrances, and in bathrooms. We also encourage frequent hand washing.
We have Team Members moving throughout the property, cleaning everything from slot machines to high touch areas, to keep the building as safe as possible.
Our self-serve drink stations will be temporarily out of service until further notice.
Signs encouraging social distancing, how to wear and remove a mask, how to wear and remove gloves, how stop the spread of germs, and properly wash hands are placed throughout the building.
Please do not visit if you have a fever, if you are not feeling well, or have had contact with someone diagnosed with COVID-19. Stay home and visit when the time is right.
Q. Is your coin machine operational?
Yes! Our coin machine is up and running and you can convert coins to cash.